A Latte of Customer Loyalty
The customer experience was the heart of the matter during this morning’s destinationCRM pre-conference seminar led by Strativity Group president Lior Arussy. The consultant, author, and Customer...
View ArticleReally, CRM Readers? You Haven’t Voted? Really?!
Whatever you do, don’t vote. More after the jump. Seriously. Don’t vote. Like they say, it doesn’t even matter who you vote for. (Well, it does, but that’s a different discussion.) Think of it this...
View ArticleThe Litany of Retail Woe: 50 Chains Shutting Stores
A frighteningly long list of retail closures came across the transom during the last few days, and while I haven’t yet fact-checked every point (stay tuned for links, chronology, etc.), I quickly found...
View ArticleTea at Two
Starbucks is at it again. After recent promotions for its Gold and (Starbucks)Red cards, and free coffee on Election Day for those who voted (and, after several state Attorneys General started making...
View ArticleSalesforce.com Is Obama’s New Plaything
There are big happenings this morning out in San Francisco, where Salesforce.com cofounder, chairman, and CEO Marc Benioff is expected to take the stage in a few hours (damn you, Pacific time!) to...
View ArticleThe Starbucks App: No Money Required
A couple of weeks ago, Starbucks announced a new app that allows smartphone users to buy lattes with the wave of their phone. That Starbucks app is currently free for iPhone, iPod Touches, Blackberry,...
View ArticleOnward by Howard Schultz, the president and CEO of Starbucks
Howard Schultz, the president and CEO of Starbucks, has a new book out entitled Onward: How Starbucks Fought for Its Life without Losing Its Soul about his efforts to revamp the franchise in 2008....
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